Cisco 350-029 Question Answer

The mechanisms for distributing LDP are:

A. CEF and the FIB table
B. UDP and IP
C. A and B
D. RSVP and CEF
E. LDP and RSVP

Answer: E
 


Based on the following output in R1, which statement is truE.
R1#show mpls forwarding-table 50.0.0.3 detail
Local Outgoing Prefix Bytes Label Outgoing Next Hop
Label Label or Tunnel Id Switched interface
19 17 50.0.0.3/32 0 Et0/0 192.168.0.14

A. If a labeled packet arrives with the topmost label of 17, all the labels will be removed and a clear IP packet is sent to Next Hop 192.168.0.14 on Ethernet 0/0.
B. If a labeled packet arrives with the topmost label of 17, the label is replaced with label 19 and the packet is sent out on the Ethernet 0/0 interface.
C. If a labeled packet arrives with the topmost label of 19, the label is replaced with label 17 and the packet is sent out on the Ethernet 0/1 interface.
D. If a labeled packet arrives with the topmost label of 19, the label is replaced with label 17 and the packet is sent out on the Ethernet 0/0 interface.

Answer: D

How Cisco Is Transforming Customer Engagement Through Automation

Countless companies rely on Cisco solutions for critical operations, from turning on industrial robots to caring for life-saving patients. Therefore, when a sales order needs to speed up or a technical query arises, high-quality and real-time customer service is essential. However, addressing client engagement on a case-by-case basis through multiple IT systems can result in delays and unnecessary operating expenses.

To minimize these risks, Cisco adopted a customer participation platform. Since then, the company has automated nearly 20 of its key business processes and digitized more than 1 million case loads. The result is more than just a frictionless customer experience. By replacing a traditional customer support module with fully digitized, end-to-end customer service, Cisco has achieved significant business and IT benefits.

The rewards of automation

Example: Cisco order system. The company receives a staggering 200,000 requests a year from customers asking to accelerate order delivery. The processing of these requests used to require that the agents perform 122 steps, 20 of which included trimming and pasting the numbers of the sales orders in a hodgepodge of systems.

This has changed since then. By relying on a digital agent to reflect the activities of a live customer service representative, Cisco customers can now change and update shipping dates on the fly, without any human intervention. Another example of on-the-job automation is the use of Cisco technology to detect order entry errors, such as a mismatched address. Through robotic automation and labor intelligence, Cisco systems can not only quickly detect and correct order errors, but also reduce the time needed to process them from eight hours to two, a significant advantage for a technology company of $ 50,000 million that supervises 3 million orders. year.

"Every year, we have to do more with less, so we are always looking for ways to simplify processes and, at the same time, operate at a better cost per service," says Gilles Leyrat, senior vice president of global business services at Cisco.

In addition to faster order processing, Cisco's customer interaction platform has helped reduce its reliance on administrative support agents by more than a third, a "tens of millions of dollars" savings, according to Steve Power. senior director of digitalization at Cisco. This is because the transactions that require a lot of time and high volume, once handled by entry-level agents, are now completely automated using an integrated platform. In fact, 95% of the cases processed through the Cisco online customer service portal are resolved without the assistance of a live human agent.

Other benefits that Cisco realized through process automation:

•     It eliminated millions of hours of client waiting time, since queries that previously took 20 hours to process can now be completed in less than 5 minutes.
•     Average driving time reduced from 45 minutes to 20 minutes.
•     Improvement of team productivity by 25%.

Adding a human touch

Apart from these advantages, Cisco has not completely rid itself of human help. Instead, the company is reinvesting cost savings in the hiring of highly qualified customer service agents, representatives with the specialized skills needed to handle critical customer inquiries.

"We've gone from being a traditional customer service organization focused on delivering cases to one in which people can call and ask questions to get the right answers from the agents who understand their business," says Power.

In addition to improving agent quality, Cisco is also exploring intelligent routing as a means to automatically guide customers to the most appropriate agent. Because in an era of critical operations, customers demand an ability to respond accurately, consistently and quickly, humanly or otherwise.

Learned lessons

Given Cisco's experience, here are three lessons that other business leaders should consider when thinking about automation:

•     Think fast, move slowly. Adopt a piecemeal approach to process automation. Start by digitizing high-volume tasks, such as order processing, to gain a better understanding of the rewards and challenges of reviewing business processes.
•     Do your homework. Automation is not a solution for defective processes. For example, if the process of manually updating customer information has always been plagued by errors and delays, automation will not improve it. Instead, carefully review and modify long-established business processes before reimagining them as automated.
•     Save to invest Improve customer participation is more than automating the processes that consume a lot of time. Find ways to reinvest the money saved in manual transactions in agents of highly qualified clients that can nurture experiences of high contact with customers.

Cisco 350-029 Question Answer

Which 4 statements regarding MPLS Label Stack Encoding is true?

A. A value of 4 represents the "Implicit NULL Label."
B. A value of 0 represents the "IPv4 Explicit NULL Label."
C. A value of 1 represents the "Router Alert Label".
D. A value of 2 represents the "IPv6 Explicit NULL Label"
E. A value of 1 represents the "IPv1 Explicit NULL Label"
F. A value of 3 represents the "Implicit NULL Label"

Answer: B,C,D,F

eGain Releases eGain Solve for Cisco, an Embedded AI Knowledge Solution

EGain, a provider of customer engagement solutions for the cloud, is integrating its platform into Cisco, releasing eGain Solve for Cisco.

The platform is a cloud-based solution integrated with the Cisco Contact Center platform and offered as part of the Cisco SolutionsPlus program.

EGain Solve for Cisco enables Cisco Finesse voice and digital contact center agents to respond to customer inquiries by clicking the "Resolve" button inside the Finesse desktop.

Behind the scenes, the solution kicks off with the relevant context from the desktop and guides the agent through the process and content content supported.

In addition, the solution offers a proactive digital engagement with intelligent offerings and cobrowse security. Finally, the solution offers a unified analytical control panel to measure and manage omnichannel contact center operation.

The easy agent experience provides a great customer experience, said Ashu Roy, CEO of eGain.

With eGain Solve for Cisco, customers can easily accelerate the transformation of the contact center into the Cisco platform with cloud-based innovation through knowledge, AI and analytics, according to Chris Botting, general manager, Cisco client.

Cisco 350-029 Question Answer

Which two statements are true about SAFI & AFI?

A. Subsequent Address Family identier (SAFI) provides additonal informaton about the type of the
Network Layer ports carried in the BGP update
B. Address Family identier (AFI) ield carries the identty. of the Network Layer ports for which the BGP speaker intends to advertse multple paths
C. Subsequent Address Family identier (SAFI) provides additonal informaton about the type of the
Network Layer Reachability Informaton carried in the atribute
D. Address Family identier (AFI) carries the identty of the Network Layer protocol for which the BGP speaker intends to advertse multple paths

Answer: C,D

Cisco 350-029 Question Answer

Which two statements about the bgp deterministc-med and bgp always-compare-med commands are true? (Choose two)

A. The bgp deterministc-med command is used to infuence the BGP route selecton process to cause
the MED atribute to have higher precedence over the AS path length  
B. The bgp always-compare command is used to infuence the BGP route selecton process to cause the MED atribute to have higher precedence over the AS path system.
C. Enabling the bgp deterministc-med command ensures the comparison of the MED variable when
choosing routes advertsed by diferent peers in the same autonomous system.
D. Enabling the bgp always-compare-med command ensures the comparison of the MED variable for
paths from neighbors in diferent autonomous systems.
E. The bgp deterministc-med and bgp always-compare-med commands are enabled by defult.

Answer: C,D

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